Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Lingotot’s relationship with you in relation to this website. The term ‘Lingotot’ or ‘us’ or ‘we’ refers to the owner of the website: Lingotot Ltd is registered in England and Wales, Company Registration Number 07876736, registered Office: Office 42, Consett Business Park, Consett, Co Durham. DH8 6BP United Kingdom.  The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:·

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). You may not create a link to this website from another website or document without Lingotot’s prior written consent.Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Lingotot Class Terms and Conditions

Booking
Our courses run throughout the year in accordance with our published term dates. All term dates and details are available on our website: www.lingotot.com

When signing up to a Lingotot class, details of the courses you are booked into, the dates and times and the venue are clearly displayed on our website.

Towards the end of each term we send you details on how to rebook either by email or text message. This will include the URL of the next class giving details on the venue, dates and times of the course during the next term and the cost of the course. 

You will receive a receipt of your payment once your account has been debited or your payment has been received. You are always welcome to phone us at the office should you be unsure of any details. Your statutory rights are not affected.


Changing Class Times and Venues
As time progresses you may find your class size reducing (as parents return to work etc.). Once a class has become too small to function properly we will need to merge it with another. We try to keep class times as similar as possible but unfortunately cannot always guarantee this. If the merger of your class with another results in a change of your class dates, times or venue, we will endeavour to give you as much notice as possible.

Should you need to swap classes we’ll do our utmost to accommodate you, but unfortunately cannot guarantee it. Please note that you will need to have completed your current course before swapping over.

Taking Payment
All classes are payable in advance. We use PayPal [https://www.paypal.com] and you can use your PayPal account or a Debit or Credit cards to make payments.

Refunds and Cancellations
Although the right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply to Lingotot, when you first become a Lingotot client, you may cancel your contract with Lingotot within 7 days of your booking date and we will refund your money.

As a new Lingotot client you have the right to cancel at any time prior to 14 days before your first course begins and we will refund your money. Should you cancel within 14 days prior to the commencement date (up to 5.30pm the evening before) we will issue a refund minus a minimum £25 cancellation charge.

As a new Lingotot client you may also cancel your booking at any time up to the commencement of your second class, Lingotot will refund the unused balance of your course fees minus a minimum £25 cancellation charge. Thereafter, Lingotot is under no obligation to refund any part of the course fee.

Lingotot is under no obligation to refund or transfer your money in the event that you are unable to attend part of or the entire course, unless otherwise specified above. We regret that we are unable to offer an alternative for missed lessons. Unfortunately, what seems like one simple request is an impractically huge administrative task when spread across hundreds of clients.

In the instance that a class venue cannot be used in the short term, we will endeavour, where possible, to re-schedule your lesson. In this instance Lingotot is not responsible for any travel expenses incurred. In the event of us having to cancel a lesson we will reschedule the lesson in the first instance. Where this is not possible we will issue a refund within 5 working days of the end of the term. It is a Lingotot policy that you should never have to chase a refund. If a credit is applied on a card transaction, normal banking procedures are for that credit to appear in your account after 3 working days.

Where a class venue is not available on a longer term basis (in excess of one week), on grounds outside our control, then we cannot be responsible for providing any further lessons to you during that time.

If this occurs, and in the event that it is not possible to reschedule the classes, we will either refund the unused balance of your course fees or recompense you in services or refunds in a future term.

Adverse Weather
Lingotot is under no obligation to refund lessons that may be missed due to local adverse weather when the venue and environs are safe and accessible and lessons are held. We regret that we are unable to offer automatic refunding or rescheduling of lessons in the event of adverse conditions local to yourselves preventing you from attending a scheduled class.

Video and Photography
Whilst the family atmosphere we encourage means that parents, grandparents and friends should feel very comfortable taking photographs or video footage, we would ask that everyone remains sensitive to the feelings of others and always stops filming should they be asked to do so. We must also adhere to rules at individual venues, some of which do not permit the use of such equipment. If this is the case with your class venue, we will have informed you separately and ask that you respect their policy. In all instances the decision of our staff is final.

Lingotot continually strives to improve the teaching standard of our workforce, we, on occasions, video record a lesson being taught by a teacher. The camera is focused on the teacher and the video recording will only be seen by the teacher and their assessor. The video will not be used for anything other than for the teacher to gain feedback from their assessor. Lingotot expressly forbids the right to reproduce any part of our lessons in any form (e.g. on the internet, DVDs, photographs etc.).

Anyone suspected of continually filming or photographing the lessons for any purpose of publication or for any commercial purpose will be asked to stop filming and leave the course.

Lingotot cannot be held liable for the actions of third parties and, therefore, excludes to the fullest extent possible by law, any liability arising from a breach of this section headed “Video and Photography” by any party.

Withdrawal of Service

Lingotot may at its own discretion refuse entry to a client to its courses if it is felt that the client’s behaviour or the behaviour of those associated with the client is unreasonable.

Teachers
Whilst it is our policy that we endeavour to ensure you always have the same teacher, we cannot guarantee this as teachers fall ill, leave etc. Also, due to the extremely thorough nature of our training, we may occasionally need to have a new teacher teaching your class. They are always fully trained at this point, but need to teach a series of ‘live classes’ in order to complete their assessment process. Unfortunately we cannot give advance warning when this may happen and, whilst we always try to limit it, it is a necessary part of our commitment to quality.

Exclusion of Liability
In the absence of any proven negligence, lack of due diligence or breach of duty by the teacher(s), Lingotot Ltd., its franchisees or employees, the participation of you, your spouse/partner, child or those in whose care you have placed your child for the purpose of attending or observing Lingotot sessions is done so entirely at your and their own risk.

Changes to Terms and Conditions
From time to time we may update these terms and conditions by sending you either an updated version or notification of minor changes. You are free to not accept these changes but we would ask you to notify us in writing of your non acceptance within 14 days of your receipt, failing which we will be entitled to treat our agreement with you as being subject to the updated version.